Hello. Nice to see you here.
When you browse the web, you leave a digital footprint. It’s information about your device and the way you use it online.
We just want to let you know that we’ll collect this information about you. Most websites do this.
We use this information to deliver the website to you. We also use it for other things, which we think help you and us.
We’ve put this notice together to explain this. Don’t worry. It takes a little over 7 minutes to read.
By the way, when we say “we” this means the HSBC group of companies and our trusted partners who provide services to us.
These include our:
The data controller for this website and for the processing activities carried out on this website is HSBC Holdings plc. We’ve set out contact details at the end of this notice if you need to reach us.
This is our website notice.
We have other notices. Some of these may apply to you as well. It depends on how you choose to interact with us.
Our full privacy notices contain more information to read alongside this notice. These notices are country specific and will tell you more details, such as the full company names of HSBC’s data controllers in those countries, and the products and services they cover. They also tell you how HSBC uses your personal information in general for those products and services and in those countries. You can read them by visiting the website for the relevant product or service, or you can contact your customer services team for a copy. A list of these websites can be found on our Contact us page.
This notice covers parts of this website where you don’t need a password (like this page).
This notice covers how we collect information from your web browser or mobile device.
Some of our apps or parts of our websites have their own privacy notices. For example, our mobile apps have privacy notices. So does our careers section of our website at https://www.hsbc.com/careers. You can usually find our notices in the footer of the webpage. If you’re using an app, it will usually be in the menu. Our full privacy notice is our main one and can be found by visiting the website for the product or services we provide you. A list of these websites can be found on our Contact us page.
We collect information when you use our website. We also do this when you visit one of our social media sites.
When you view our website or social media sites, we can see:
What you click
What you view
How long you spend on pages
Your country or region (not exactly where you are unless we ask permission)
Your unique advertising or other identification numbers allocated to your browser or device.
Your device & internet connection details such as: type of device you’re using, IP address and details about your internet connection, technical details such as your screen size and the software you’re using, such as your web browser.
If you follow a link to this website, we know the last site you visited. You may have reached this website by following a link from an e-mail. When you open an email from us, we may be able to tell:
When you fill in a form on our website, we can see what you type.
If you send us a message or complete a form, we may collect information you tell us.
Some of this data is collected by:
These may be website hosts or social media sites.
This keeps our website safe from fraud and crime.
These are set on your device by us and our trusted partners.
We don't often know exactly who you are from this data. But sometimes we may connect this data with other information we hold about you.
For example:
It might be possible to connect your browsing data to personal data held by third parties.
We use your data when it is in our legitimate interests.
This means we need to have a valid and lawful reason to use your data and balance this with your interests.
We use your information to operate the website and monitor how well it is working. Most websites do this.
We may use your information to:
We use your information to:
We use your information to help protect you and ourselves against fraud or crime. For example, our service providers look at all use of our website to help block malicious activity. This helps keep you and us safe.
One of our security providers is Google ReCaptcha. Google asks us to tell you that this is subject to the Google Privacy Policy and Terms of Use.
When you visit our website, we may use data we collect to make the site reflect you. This could include:
When we advertise online, we may share your information with our advertising partners.
We may ask our advertising partner to use that information to:
HSBC uses social media to:
We may ask our advertising partner to use that information to:
Social media platforms may let you choose what advertising you receive. You should contact them for more information.
When you use an HSBC Page on Facebook, Facebook Ireland or your local Facebook entity and HSBC collect information about you. This includes:
HSBC has access to this information to use for reporting, insights and marketing purposes and so does Facebook. This helps HSBC improve our offering on Facebook and create better marketing. HSBC may also see this information if HSBC has communicated with you on Facebook. HSBC does this because it helps us know who we're speaking to.
If you've allowed us to use cookies that support our marketing, HSBC and Facebook can collect this information when you use HSBC's site too. To learn more, or to switch this off, please visit our Cookies Notice at https://www.business.hsbc.com/cookie-policy. You can control which cookies you allow by selecting "Manage Cookies".
Within the European Union, Facebook Ireland is a 'joint controller' with us in law for processing where we collect information about you:
We and Facebook have agreed to share some responsibilities to protect your personal data, by:
Further details of how Facebook processes your personal information, the legal basis it relies on, your rights and Facebook's contact details can be found at:
We think carefully about how we use your information. We always aim to use it in a way that's fair to you. You might prefer us not to use it for some purposes.
You have a legal right to:
We may not always be able to stop processing your information, such as if we're using it to help protect you or others.
We have a couple more things to tell you.
Our full privacy notice contains more information about these topics.
Questions, comments and requests are welcome and should be submitted via the Contact Us form.
